Job Description:

The Concierge Assistant Intern will be responsible for assisting the Senior Conference Concierge Manager and fellow Conference Concierge Managers to coordinate the daily operations of the Convention Services and Catering department.

Skills needed for this position include:

• Exceptional customer service skills; superior interpersonal skills with an acute sense of detail
• Strong written and verbal communication skills
• Ability to multi-task and work independently in a fast paced environment
• Working knowledge of Word, and Outlook

Example of job related duties include the following:

• Assist with overseeing the daily convention services and Catering operations
• Greeting and welcoming arriving guests as they enter the hotel
• Interacting with the guests on a daily basis
• Providing courteous and efficient service pertaining to any needs that our guests may have
• Assisting both arriving and departing guests with proper room assignments
• Assisting with property information
• Assisting with billing information
• Ensuring all activities are meeting hotel standards for maximum guest satisfaction
• Assist in marketing efforts for all concerts and events, including securing and maintaining trade advertisement opportunities.
• Responsible for general office tasks such as accounts payable, processing invoices/accounting, answering the switchboard, filing, faxing, copying, etc.

Company Profile:

This Hotel was built in 1886 as the showplace of a cattle baron. It remains a landmark of legendary English hospitality. Located in the heart of downtown London, the luxurious, historic hotel is convenient to all that the city has to offer, including the convention center, opera, symphony, fine dining, shopping, and London’s famous music scene.

Restored to its original opulence, this hotel sets the standard for elegance in London. From the magnificent columned lobby with its marble floors and stained-glass dome to the classic décor of the 189 guestrooms and suites, this hotel ensures that every stay is a memorable one. As a member of The Historic Hotels of Europe, this hotel is among the world's finest hotels, offering an unforgettable level of luxury and service.

This fine hotel is one of more than 30 independent, upscale and luxury hotels, resorts and golf clubs in Europe managed by a larger hotel and resort agency. The company, headquartered in Europe and features a portfolio of more than 7,000 guest rooms, 10 golf courses and 12 full-service spas.